Reference

What Our Legal Terms Mean for Your Account

Access to dp77 depends on your local law and eligible region — these terms set out your rights, how your account is governed, and how transactions through bKash, Nagad, and Rocket are handled. Read this before you open an account.

Account eligibility by local lawWallet use: bKash, Nagad, RocketData rights and retentionContact path for legal queries
dp77 What Our Legal Terms Mean for Your Account
CONTACT LEGAL TEAM

How to Reach Us on Legal Matters

Legal questions about your account — eligibility disputes, data requests, or wallet transaction concerns — should come through the channels below. Our support team handles account-level queries and escalates to the relevant internal team where a formal legal response is needed. Include your registered mobile number and account ID in any message.

Team online

Live Chat

Open the chat window from your account dashboard. For legal or account-status queries, state your registered bKash or Nagad number at the start.

Email Support

Send detailed legal queries by email. Attach any relevant account records, wallet transaction references, or screenshots to help us respond accurately.

Account Help Centre

The Help Centre inside your account covers eligibility checks, data access requests, and wallet dispute procedures with step-by-step account guidance.

ACCOUNT SECURITY DETAIL

Data Handling, Cookies and Account Security

We handle your personal data and account security through specific technical and operational practices — not vague assurances. Here is what we actually do and what you can request.

Data Retention

We keep your account data for as long as your account is active and for the period required under applicable law after closure. You can request a copy of your data via the Help Centre.

Cookie Use

Cookies track your session state, wallet selection, and device continuity — so switching from mobile to browser does not reset your account context. You can manage cookie settings from your browser.

Account Security

Login is protected by OTP sent to your registered mobile number. Any change to your linked wallet — bKash, Nagad, or Rocket — triggers a fresh verification step before taking effect.

Requesting Changes

To update personal details, close your account, or request data deletion, contact support through live chat or email with your account ID and the registered wallet number for identity confirmation.

Common Legal Questions About Your Account

These are the questions we hear most from account holders about their rights, their data, and how our legal terms apply in practice.

Yes. Access to dp77 depends on your local law and eligible region. It is your responsibility to confirm that holding and using an account is permitted where you are located.

Yes. Submit a data access request through the Help Centre or via email. Include your registered mobile number and account ID so we can locate and verify your records.

We require the destination bKash, Nagad, or Rocket wallet to match the one used for deposit. This is a fraud-prevention measure that protects your funds and keeps your account compliant.

Providing false registration information is a breach of our terms. We may close the account and any pending wallet balance may be forfeited. Accurate details are required from the start.

Contact support via live chat or email with your account ID and registered wallet number. We process closure requests and handle data deletion in line with applicable legal retention periods.

We may suspend access if activity is inconsistent with our conditions — for example, mismatched wallet details, eligibility concerns, or suspected policy violations. You can raise a dispute through live chat.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.